Shipping Time
Due to the unique handmade nature of our designs, most orders will require 6 to 9 weeks to create and ship. Additionally, we source our hair in small batches which, though it is more time consuming, is a needful step in ensuring the highest quality. Please be aware of this before you place your order. However, we know that once you receive your order, you will not be disappointed!

Shipping Terms:
Shipping charges are calculated at checkout. Customer is responsible for all additional delivery costs including any duties, taxes, or additional fees that may be charged by local customs for any international deliveries.  For our international customers: In some medical cases, you can ask your doctor for a prescription which may help your item to clear customs more readily and possibly duty-free.

Standard Shipping Costs:
* Standard Shipping -Free for continental USA customers

Canada and International Shipping Costs:
* Canada shipping – US$30 for the first item, plus $15 for each additional item
* International shipping – US$50 for the first item, plus $10 for each additional item

Returns: “7 Day Money Back Guarantee”
If you are not completely satisfied with your purchase on ThinHairThick.com, you may return it for a refund within 7 days of the delivery date. Please note that there is a 15% restocking fee. Returns must be authorized by emailing: service@thinhairthick.com. All items must be returned in original condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging. Shipping is non-refundable. Returned items should be mailed, or shipped utilizing a reputable carrier with tracking information. ThinHairThick.com assumes no responsibility for any returned item lost during transit. Custom orders, Special Orders, Clearance or hair units that have been colored or altered in anyway are FINAL SALE and may not be returned. Please contact us for return address shipping. All exchanges are handled as a return and repurchase.

No Odor:
Any odor on your hairpiece will render it ineligible for return, or it may be subject to a 10% restocking fee. Thin Hair Thick shall be the sole arbitrator to determine if a hairpiece has been altered in any way from its original condition and if it is returnable. Please allow 4-5 business days for your return to be processed from the time it is received by Thin Hair Thick. Once it is received and inspected, your refund will be processed and automatically applied to your original payment method.

Order Cancellation Policy:
Once an order is placed, we begin processing it right away.  However, we do offer a 24 hour grace period where we can accept a cancelled order.  Please contact service@thinhairthick.com to receive authorization if your order falls within the grace period.

General Inquiries:
* For general inquiries or for more information please e-mail us at: service@thinhairthick.com
* We will make our best effort to work with you prior to the sale to ensure you get the quality you deserve. We offer free consults for our customers. Please email us to set up an appointment.